Work in one of the most modern and growing industries with endless opportunities - iGaming
Exciting projects with ambitious goals
Lively work atmosphere
Constant chance for growth and development thanks to our talent pool program
Competitive salary and bonuses
Diverse, multicultural and multilingual teams
Open communication in informal work settings
Internal and external training opportunities for professional development
Heroes of Support?
Why work at
constant chance for growth and development thanks to our talent pool program
Heroes of Support?
Why work in
Open communication in informal work settings
Diverse, multicultural and multilingual teams
Competitive salary and bonuses
Work in one of the most modern and growing industries with endless opportunities - iGaming
Exciting projects with ambitious goals
Lively work atmosphere
Internal and external training opportunities for professional development
click on the card to see more
Heroes of Support?
Why work in
Constant chance for growth and development thanks to our talent pool program
Open communication in informal work settings
Diverse, multicultural and multilingual teams
Competitive salary and bonuses
Work in one of the most modern and growing industries with endless opportunities - iGaming
Exciting projects with ambitious goals
Lively work atmosphere
Internal and external training opportunities for professional development
Offices
OUR
MALTA
SLIEMA
Georgia
Tbilisi
Argentina
Buenos Aires
Bulgaria
Sofia
our
core values
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Who are we looking for?
Hard-workers who want to grow and advance in their career
Proactive individuals who take responsibility for themselves, their work and their results
Honest, reliable, welcoming and open-minded persons
Individuals possessing emotional intelligence
Quick thinkers and active listeners
Who are we looking for?
Hard-workers who want to grow and advance in their career
Proactive individuals who take responsibility for themselves, their work and their results
Honest, reliable, welcoming and open-minded persons
Individuals possessing emotional intelligence
Quick thinkers and active listeners
YOUR CAREER AT HEROES OF SUPPORT
We are looking for Customer Support Heroes to join the Heroes of Support team:
- Deliver amazing customer service, friendly support and helpful solutions to players in chats and tickets
- Correctly escalate issues to Slack/Jira and never forget to get back to the player with the resolution
- Follow updates in Confluence and Slack in order to get acquainted with all procedures changes
- Be the voice of the player — timely provide feedback to your shift-lead about issues players are facing at the moment
Payments, Risk and Fraud Officer:
- Perform risk assessment of new/current players
- Perform EDD when appropriate
- Evaluate, review, and approve KYC documents
- Mitigate AML risks or proceeds of crime
- Evaluate and identify suspicious behaviour, report internally to the MLRO and deputy
- Conduct enhanced ongoing monitoring and compiling
- Analyse, prepare and handle chargeback disputes
- Compile and handle daily reports & account reviews
- Analyse and process payments accurately and in a timely manner
- Resolve money transfers issues, missing deposits, and withdrawals
- Assist Customer Support with escalated queries related to Risk and Payment
- Contribute to team effort by meeting KPI’s and SLA’s
We are looking for VIP managers to join the Heroes of Support team:
- Main point of contact for VIP players of on-line casino (English)
- Retention and reactivation of VIP player accounts in different projects
- Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements
- Implement targeted campaigns aimed at increasing the lifetime value of loyalty players
- Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries
- Support VIP players across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our players are our number one priority
We are looking for Head of Call Centre to join the Heroes of Support team:
- Setting up the structure, strategy and operations for the Call Centre department for all stages of the lifecycle which includes conversion, retention and reactivation, within the Company
- Taking full responsibility for setting up and implementing the team’s KPIs and ensuring that they are constantly met
- Creating and establishing policies and procedures within the team
- Mentoring and training the agents within the team
- Main point of contact and providing ongoing support to team members
- Creating and handling the team’s schedules & rosters
- Monitor clients performance and ensure that bonuses are offered in line with business & regulatory requirements
- Work alongside other departments such as CS, CRM & VIP, in order to ensure maximum clients conversion & retention across all brands
- Collaborating with HR with regards to recruitment & onboarding of new team members
We are looking for Operations Manager of Sales Contact Center:
- Building all key procesess (recruitment, training, goal setting, motivation, quality control, reporting) for the call centre for all stages of the lifecycle including conversion, retention and reactivation, within the Company
- Taking full responsibility for achieving KPI's
- Creating and establishing policies and procedures within the team
- Mentoring and training the agents within the team
- Main point of contact and providing ongoing support to team members
- Creating and handling the team’s schedules & rosters
- Monitor clients performance and ensure that bonuses are offered in line with business & regulatory requirements
- Work alongside other departments such as CS, CRM & VIP, in order to ensure maximum clients conversion & retention across all brands
- Collaborating with HR with regards to recruitment & onboarding of new team members
If you don’t find anything suitable but would like to work with us, feel free to send us your CV at mzorina@supportheroes.io and we’ll be sure to get back to you
Your Career at HEROES OF SUPPORT
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